Course title

Performance Management

Code

MGT 460

Professor

Ph.D Ljupco Eftimov, Associate Professor

 After completing this course, students should be able to:

1. Demonstrate a critical awareness of current research within the field of Performance Management;
2.   Identify the benefits of performance management for the employees, managers and organizations
3.  Translate the organizational strategies into performance indicators
4.   Design effective performance management system and determine steps for its implementation
5.   Conduct independent research into an aspect of organizational performance in a business context;
6.   Acquire a wide range of practical skills to plan, manage, measure and review organizational performance;
7.   Find applicable solution and to initiate appropriate actions for significant enhancement of the organizational performance.

CHAPTER 1. THE CONCEPT OF ORGANIZATIONAL PERFORMANCE MEASUREMENT

1.1    Definition of organizational performance measurement

1.2    The importance of the organizational performance measurement

1.3    Application of the organizational performance measurement in the practise

1.4    The benefits of the organizational performance measurement

 CHAPTER 2. ORGANIZATIONAL PERFORMANCE VIEW THROUGH VARIOUS BUSINESS FUNCTIONS

2.1    Measuring performance – the financial perspective

2.2    Measuring performance – the human resource management perspective

2.3    Measuring performance – the marketing perspective

2.4    Measuring performance – the operations perspective

CHAPTER 3. MODERN VS. TRADITIONAL MEASUREMENT OF THE ORGANIZATIONAL PERFORMANCE

3.1    Measurement of the organizational performance in the past

3.1.1 Measuring organizational performance up to 1980

3.1.2 Measuring organizational performance from 1980 to 2000

3.2    Criticism of traditional financial measures and indicators of  the organizational performance

3.3    The necessity of supplementing the traditional performance measures and indicators with new ones-nonfinancial measures

3.4    Linking the various individual measures in systems for measuring organizational performance

CHAPTER 4. MANAGEMENT OF THE ORGANIZATIONAL PERFORMANCE

4.1    The essence of organizational performance management

4.2    The process of organizational performance management

4.3    The benefits of successful performance management

CHAPTER 5. SYSTEMS FOR MANAGING ORGANIZATIONAL PERFORMANCE

5.1    The basic characteristics of successful systems for managing organizational performance

5.2    The priciples for designing a successful system for managing organizational performance

5.3    The process of designing system for managing organizational performance

5.4    Implementation of system for managing organizational performance

CHAPTER 6. DOMINANT CONCEPTS FOR MANAGING ORGANIZATIONAL PERFORMANCE IN PRACTISE

6.1    Performance Measurement Matrix

6.2    Performance Pyramid

6.3    Results-Determinants Framework

6.4    Performance Prism

6.5    Balanced Scorecard