Course title

Business Communication

Code

 MGT 430

Professor

Nikola Levkov, PhD (Associate Professor)

Course objectives (competences):

• To improve public speaking skills and listening skills
• To use different communication styles for productive work
• Avoid conflicts and verbal aggression in communication
• To apply transactional analysis in communication
• To develop skills for organizing and running meetings
• To develop communication skills for phone communication
• To develop skills in writing warnings, neutral, positive and negative textual messages
• To develop skills for effective negotiation and closing

Course content:

1. The role, importance and scope of business communication
2. Models of communication and communication styles
3. Transactional analysis of communication
4. Effective public speaking
5. Improving listening skills
6. Effective communication over the phone
7. Job hunting
8. Written business communication
9. Nonverbal communication
10. Cross-cultural communication
11. Effective meetings
12. The role of information technology in communication
13. Strategies for negotiating and contracting