Course title

Business Process Management

Code

 EBU 340

Professor

Marina Mijoska Belsoska

·         understand the conceptual meaning of business process management;

·         understand the strategic role of business processes in value creation in organizations;

·         understand the concept of process view in organizations;

·          understand and apply the basic methods and techniques of identifying, modeling and analyzing business processes;

·         understand the scope and nature of various BPM redesign methodologies,

·         understand the digital transformation of companies made possible through business process change / redesign projects and BPMS;

·         apply the acquired knowledge.

• Introduction to Business Process Management
• Process Identification
• Process Discovery
• Basic Business Process Modeling
• Methods and techniques of qualitative and quantitative analysis of business processes
• Business Process Redesign
• Business Process Automation and BPM Systems (BPMS – Business Process Management Systems)
• BPM maturity
• BPM as enterprise capability